ÈËÆÞÓÕ»ó

Upgrading to macOS Sonoma

September 2024 Update: Apple is expected to release their next operating system, MacOS Sequoia (version 15), in mid-September. We initially block the upgrade on ÈËÆÞÓÕ»ó computers. Once IT confirms compatibility in ÈËÆÞÓÕ»ó's environment, we will give the all clear to upgrade. At this time, we are generally recommending MacOS Sonoma (14) for the ÈËÆÞÓÕ»ó Community. If your computer is running MacOS Monterey (12) or older, you must upgrade now.

• Who should upgrade?
  • Sonoma software compatibility
  • Sonoma changes
• Pre-upgrade Checklist
• Upgrade Expectations
• How Do I Upgrade?
• Upgrading Will Not Fix Existing Problems

Who should upgrade?

MacOS Sonoma (14) is generally recommended for everyone at this time. IT staff have tested and confirmed the most commonly used software is compatible with ÈËÆÞÓÕ»ó's environment (i.e., Microsoft Office, Zoom, Papercut printing software, Microsoft Remote Desktop*, GlobalProtect VPN, Crashplan backups). *Read below to learn about known issues.

Refer to the list of supported Mac operating systems below. If your computer is running Big Sur (11) or below, your computer is no longer receiving security updates by Apple and must be upgraded. To find out your version, go to the Apple menu > About This Mac.

Note: Wondering about the difference between the terms "update" and "upgrade"? Not sure what your current operating system version is? Visit ÈËÆÞÓÕ»ó's supported operating systems page for details.

Sonoma Software Compatibility

Most commonly used applications at ÈËÆÞÓÕ»ó are compatible with Sonoma:

• Web browsers (Firefox, Chrome, Safari, and others)
• Microsoft Office
  
• Microsoft Remote Desktop (MRD)*
  • *Known printing issue - If you need to print from MRD, print the file to PDF. Then print it directly from your Mac. The MRD server will soon be updated which will allow direct printing from MRD.
    
• Zoom
• GlobalProtect VPN
• CrashPlan backups
• Papercut printing client
• ScanSnap scanning software

If you rely on specific software not listed above, please check the for software compatibility. If you use any Adobe apps, please refer to their list of

Sonoma Changes

• "System Preferences" is called "". The layout resembles iOS
• On newer Macs, you will be prompted to that you connect to your computer
• The has a new layout
• The wallpaper, screensaver and lock screens but this can be changed

Pre-Upgrade Checklist

• Are your backups in a good state? If you’re unsure, please ask CUS for help. Employees can check Crashplan on ÈËÆÞÓÕ»ó computers.
• Do you have at least 40GB of free space on your hard drive? If not, do not upgrade, as the upgrade may not complete and data loss may occur. Free up space, or talk with CUS first.
• Do you use specialty software that may not have been updated to work with the new OS? Check compatibility at the . If you're unsure, ask CUS before upgrading!
• Are you able to take a break from your computer for about an hour after initiating the upgrade?

Upgrade Expectations

For most users the upgrade could take around an hour, but in some circumstances it can take longer. During the upgrade a black screen might appear for several minutes at a time. Don’t panic! It is important that you do not interrupt the upgrade process once it has begun.

We recommend kicking off the upgrade, then checking back regularly to step through any prompts that have popped up.

Apple may present you with numerous security prompts as you begin working in the upgraded OS. Most prompts require interaction, but will be displayed only one time.

I’m Ready, How Do I Upgrade?

To upgrade, go to the Apple menu > System Settings/Preferences > Software Update. Alternatively, open the App Store application from your Applications folder. Search for "macOS Sonma", and follow the on screen prompts to download and begin the upgrade. Please note it may take up to half an hour for the installer to download. Once the download is complete, continue to follow the on screen prompts to step through the installation.

If you are on a ÈËÆÞÓÕ»ó computer, you may find installers for previous versions of MacOS in the Self Service application. Once you click "Upgrade" it will take some time to download the installer, after which it should open and prompt you to begin the upgrade.

Upgrading Will Not Fix Existing Problems

Upgrading the OS on an already misbehaving computer (slow to start, spinning beachball, etc.) can actually make matters worse. Contact CUS about any issues before performing an OS upgrade.