ÈËÆÞÓÕ»ó

Information Technology

Coco Jones

User Support Specialist

cjones@reed.edu
Phone: 503-517-5403
Location: ETC 111
Hours: 8:30 - 5:00 pm, Monday - Friday

What I Do:

  • Provide top-tier technical support to faculty, students, and staff (in person, and via phone, email, chat and screen share)
  • Lead recruiting, training, and mentoring of student workers
  • Play a lead role in the creation and lifecycle management for all college computing accounts
  • Perform data migrations and assist end users with recovery from backups
  • Assist with development and documentation of help desk procedures and protocols
  • Assist with the management of the college’s fleet of Apple and Windows computers
  • Consult with faculty & staff to support effective use of technology in teaching, research, and administrative work